Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable).
Gift cards and perishable goods (such as food) cannot be returned.
Return Process
To request a return, please contact us via our website at https://steelandoakbbq.com/contact/ for instructions.
You will be responsible for paying for your own shipping costs for returning your item. If your item arrived damaged, we may choose to reimburse your return shipping costs at our discretion.
Upon receipt of your returned item, we will notify you via email and issue any applicable refund. Please allow several days for the refund to show up on your bank or credit card statement.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
